Política de privacidade

 

Privacy Policy – Karla Mag Art

 

This Privacy Policy describes how Karla Mag (“the Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from karlamag.com (the “Website”) or otherwise communicate with us regarding the Website (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use your information to:

  • Communicate with you

  • Provide, maintain, and improve our Services

  • Comply with legal obligations

  • Enforce our Terms of Service

  • Protect our rights, users, and Services

 

Personal Information We Collect

Information You Provide Directly

  • Contact details (name, address, phone number, email)

  • Order information (billing/shipping address, payment confirmation, contact details)

  • Account information (username, password, security details)

  • Customer support communications

Providing certain information may be necessary to access specific features.

 

Usage Data

We may automatically collect information about your interaction with the Website using cookies and similar technologies, including:

  • Device and browser information

  • IP address

  • Network connection

  • Pages visited and actions taken

 

Information from Third Parties

We may obtain information from:

  • Website platform providers such as Shopify

  • Payment processors (payment details, billing information)

  • Marketing and analytics partners

  • Tracking technologies such as pixels and cookies

Any third-party information is handled according to this Privacy Policy.

How We Use Your Personal Information

 

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfil and ship orders

  • Manage accounts

  • Handle returns and exchanges

  • Send transaction notifications

 

Marketing and Advertising

We may send promotional emails, messages, or show targeted ads based on your interests.

For EEA residents, this processing is based on our legitimate interest under Article 6(1)(f) GDPR.

 

Security and Fraud Prevention

We use your information to detect and prevent fraud or illegal activity and to keep the Website secure.

Customer Support and Improvements

We use your information to provide support and improve our Services.

 

Cookies

We use cookies to operate and improve our Website and Services, remember preferences, and analyse performance.

You can control cookies through your browser settings, although disabling them may affect functionality.

Our Website also recognises the Global Privacy Control (GPC) signal as a valid opt-out request for certain data sharing.

 

How We Share Personal Information

We may share your information with:

  • Service providers (IT, payments, shipping, analytics, customer support)

  • Marketing and business partners

  • Affiliates within our business group

  • Legal authorities when required

We do not use or disclose sensitive personal data without consent.

 

Third-Party Websites

Our Website may contain links to external platforms. We are not responsible for their privacy practices or content.

 

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16.

 

Security and Data Retention

While we implement reasonable safeguards, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

 

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data

  • Correction or deletion

  • Data portability

  • Restriction or objection to processing

  • Withdrawal of consent

  • Opt-out of targeted advertising

Requests can be made via our contact page.

 

Complaints

If you have concerns about how we handle your data, please contact us.

You may also lodge a complaint with your local data protection authority.

International Transfers

Your data may be processed outside your country. When transferring data from the EEA, we rely on recognised safeguards such as Standard Contractual Clauses.

 

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via our contact page.

For the purposes of applicable data protection laws, Karla Mag Art is the data controller of your personal information